The Roles of Medical Assistants

Learn what different medical assistants do on the job daily!

Do you want a job where you can stay active and care for others in an ever-evolving environment? If you’re thinking of going back to school for a technical profession, then consider applying to a medical assistant training program at The American College for Medical Careers (ACMC).

If you’re wondering what roles medical assistants play in the healthcare field, then look no further! Medical assistants undertake a variety of responsibilities throughout the day. They are responsible for keeping a medical office running efficiently. They might have clinical tasks or a combination of office and administrative work. Each day, they get to work closely with patients to ensure their safety and comfort.

If you think medical assisting is an intriguing career choice, then consider the different types of medical assistants career paths you could apply for with training:

Clerical Medical Assistant

Clerical medical assistants perform a variety of secretarial tasks throughout the day. They will schedule appointments, answer phones, and greet patients. They need to maintain and organize patient electronic records or paperwork. Sometimes they may also be in charge of ordering office supplies and medical equipment when supplies run low. They will need to interact and communicate with doctors and nurse practitioners to make sure all patient information is accurate. You could work in hospitals, doctor’s offices, long-term healthcare facilities, and ambulatory or outpatient clinics.

Administrative Medical Assistant

Administrative medical assistants work in the offices of physicians and doctors. They provide management for office duties. Some of their responsibilities are similar to that of a clerical medical assistants; their duties include scheduling patient appointments, filing patient records and information. However, administrative medical assistants may also arrange for patient hospital admissions, schedule medical tests, and they may be asked to assist in some medical tasks.

Sometimes they oversee bookkeeping and billing for medical appointments. The majority of your work will be administrative.

Clinical Medical Assistant

Clinical medical assistants have the most interaction with patients. They are on-hand during medical appointments. They give emotional support to patients and help prepare them for exams by answering their questions or explaining the procedure that is about to be performed. They’ll also record a patient’s medical history and help physicians during appointments. They may be assigned different tasks depending on the state in which they work. One duty you may be responsible for is calling in patient prescriptions to pharmacies, collecting and transporting specimens, or sterilizing medical equipment. Some training programs, like the one at ACMC, will prepare you with EKG and phlebotomy training while also teaching you how to dress wounds. As a clinical medical assistant, you will perform a variety of clinical and secretarial duties. Clinical medical assistants can sometimes have the opportunity to work in medical labs instead of interacting with patients.

Specialized Medical Assistant Positions

If you graduate from a medical assistant training program, you could advance your career opportunities by specializing in a particular field so you can work in specific office or hospital setting. Specialized medical assistants work can work in areas of the healthcare industry that interest them. If you are interested in child healthcare, you could train to become a pediatric medical assistant so you can work with children. If you like dentistry you could become a medical assistant in a dental practice.

A training program can give you all the skills you need to communicate, care for others, and maintain the organization and efficiency of a medical office. We hope this guide gives you an idea of what opportunities a medical assistant training program can give you!


ACMC offers career-related advice for student and recent graduates in its weekly blog. If you’re interested in applying to our medical assistant training program or want to know more about our other healthcare training programs, contact us at any time! We hope you decide to become a part of the ACMC community.